We respect your information and abide by the EU’s General Data Protection Regulations (GDPR)
We respect the EU’s General Data Protection Regulations (GDPR) – this page explains how we collect and treat any information you give us.
Our policy covers:
- We value your privacy
- How we collect information
- What information we hold
- Where we store your information
- What we use your information for
- Who’s responsible for your information at our company
- Who has access to information about you
- The steps we take to keep your information private
- How to complain
- Changes to the policy
We value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
How we collect information
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.
What information we hold
- When you contact us by email or through our website, we collect your name, email address, phone number, and the company you work for, if you’ve given us that.
- When you buy something from us, we collect your name, email address, phone number, and a delivery address.
- If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
Where we store your information
When you contact us by email or through our website, we store your your information in our Customer Relationship Management (CRM) software. If we do business with you we store your information in our accounts software. We chose these systems partly for their commitment to security.
What we use your information for
We’ll only use your contact information to respond to website enquiries. If you do business with us we will use your information to send you invoices, statements, or reminders.
Who’s responsible for your information at our company
Lucy Blake is responsible for the security of your information. You can contact her by email at email@example.com or by phone on 01603 510174 if you have any concerns about the information we store.
Who has access to information about you
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in an encrypted file and passwords are changed if there is any unusual activity. Our mobile devices are also protected by a fingerprint and pass code recognition.
How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Lucy Blake by email at firstname.lastname@example.org or by phone on 01603 510174. If you’re the letter writing type, send to Adept IT Solutions, 97a Sprowston Road, Norwich, NR3 4QJ.
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.