Our Privacy Policy

We respect your information and abide by the EU’s General Data Protection Regulations (GDPR)

We respect the EU’s General Data Protection Regulations (GDPR) – this page explains how we collect and treat any information you give us.

Our policy covers:

  1. We value your privacy
  2. How we collect information
  3. What information we hold
  4. Where we store your information
  5. What we use your information for
  6. Who’s responsible for your information at our company
  7. Who has access to information about you
  8. The steps we take to keep your information private
  9. How to complain
  10. Changes to the policy

We value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

What information we hold

  • When you contact us by email or through our website, we collect your name, email address, phone number, and the company you work for, if you’ve given us that.
  • When you buy something from us, we collect your name, email address, phone number, and a delivery address.
  • If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.

Where we store your information

When you contact us by email or through our website, we store your your information in our Customer Relationship Management (CRM) software. If we do business with you we store your information in our accounts software. We chose these systems partly for their commitment to security.

What we use your information for

We’ll only use your contact information to respond to website enquiries. If you do business with us we will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Lucy Blake is responsible for the security of your information. You can contact her by email at lucy@adept-it-solutions.co.uk or by phone on 01603 510174 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

 Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in an encrypted file and passwords are changed if there is any unusual activity. Our mobile devices are also protected by a fingerprint and pass code recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Lucy Blake by email at lucy@adept-it-solutions.co.uk or by phone on 01603 510174. If you’re the letter writing type, send to Adept IT Solutions, 97a Sprowston Road, Norwich, NR3 4QJ.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

Get in touch

Let us know how we can help you. We’re happy to advise you on any IT query, large or small.

Please complete the form or call us on 01603 451 810 to see how we can help.