IT Support Contracts

What Type of Support Contracts Do We offer?

Norwich IT Support 2

Many small businesses do not need full time IT support staff, but they do need their IT systems kept running efficiently.  We offer a complete range of IT services and we are happy to provide you with some or all of the IT support that your business needs.  As forward-thinking IT specialists we will provide proactive and clear thinking advice that will ensure your IT systems meet your current and future business needs in terms of security, efficiency and growth.

We offer a pay as you go IT support service as well as a range of IT support contracts that can be tailored to the needs of your business.

 

Gold Plan  

Total IT Support

We will take care of all your IT support for a fixed monthly cost, which will give you all the benefits of your own IT support team but at a fraction of the price.  Not only does this IT contract make budgeting easier but it provides unlimited IT support so you don’t need to worry about how many hours you have used within a given time period.  It also enables us to provide clients with an in-depth, pro-active and truly bespoke service.  We will consistently monitor your IT systems and needs to ensure that your business operates securely and with speed and efficiency. Includes:

  • Unlimited IT Support
  • 24/7 monitoring of your network and systems – including servers, desktops and mobile devices
  • Antivirus and antimalware protection and monitoring
  • Troubleshooting and remediation for any processes or services that fail
  • Patch deployment, Service Pack installation and anti-virus support
  • Verification and management of data backups
  • Full-service 24/7 Help Desk
  • Annual IT Health Check for all IT systems
  • Annual IT Strategy Review

 

Silver Plan  

Proactive Monitoring & Security + Remote IT Support 

This service provides 24/7 proactive monitoring and maintenance as well as remote desktop support and is suitable for businesses with more than five computers.  It will give you the confidence that your computers are being looked after so that your business can run around the clock with minimal disruption.   Includes:

  • 24/7 remote desktop support
  • 24/7 proactive monitoring
  • 24/7 preventative maintenance
  • Antivirus and antimalware protection and monitoring
  • Remote login
  • Managed updates – all updates tested before deployment
  • Priority IT Support Response
  • Annual IT Audit and Strategy Review

 

Bronze Plan

Proactive Monitoring & Security 

For a business to thrive it needs IT systems that run efficiently and securely. Robust security processes are important for GDPR compliance and to protect the data that your business relies upon. We will monitor your computers 24/7 and carry out proactive maintenance to ensure your computers run efficiently, securely and with minimal downtime. To help ensure the security of your IT we will ensure your computers are running the latest updates and anti-virus software and resolve problems preventing the installation of updates. Any issues needing extra support will be flagged up immediately with a suitable course of action, to enable a quick resolution and with minimum disruption to your business. Includes:

  • 24/7 proactive monitoring
  • 24/7 preventative maintenance
  • Antivirus and antimalware protection and monitoring
  • Remote login
  • Managed updates – all updates tested before deployment
  • Priority IT Support Response
  • Annual IT Audit and Strategy Review

 

Adept Server Contract

The Adept Server contract provides a 24/7 proactive monitoring and full remote software support to help ensure your server is running securely and effectively. It will include general maintenance actions such as AV scans and remediation for infections, driver updates for servers, and more. Includes:

  • Anti Virus (Webroot)
  • Remote Access (LogMeIn Pro)
  • Patching – x hours per month
  • 24/7 Monitoring
  • Troubleshooting
  • Emergency Services Response within 4 hours during business hours
  • Mobile Device Management (extra)

 

Mobile Device Management 

Flexible working with safe mobile devices

Many businesses promote flexible working and are now using tablets and phones as well as desktops to conduct business, which complicates security and compliance issues.  This service will monitor your network of devices to ensure that you are in control and running your business securely. It is a smart and safe approach to MDM with proactive security built in.

 

Pay As You Go

Only pay for IT Support when you need it.  You will have full access to our Help Desk, remote support and onsite engineers.  We take great pride offering a fast and effective service and even if you don’t have an IT Contract our standard response time is four hours and incidents are often dealt with directly, especially when critical.  Our remote software enables us to deal with many incidents immediately so you can get on with your business.

 

Book an Appointment

 

For further details call 01603 451810.