Why your business should switch to VoIP

When it comes to choosing a business phone system, many organisations are switching from a traditional PBX landline to Voice over Internet Protocol (VoIP), which offers considerable cost savings and phone features that make your business work better. Here are some key reasons for switching your business telephony to VoIP.

The Big BT Switch Off

BT are planning to switch off their traditional phone lines in 2025 and swap all business customers to VoIP solutions. Traditional phone systems will no longer be available so if your phone systems need an upgrade it is time to start planning and taking advantage of the cost savings and benefits VoIP can bring to your business.

Flexible and efficient working

Enabling your staff to work flexibly has become more important for every business to remain competitive, and hosted VoIP can facilitate this and enable more agile working.  Calls can be routed easily from one number to another and employees can be contacted on the same number whether they’re working from the office, their home, or on the train. Hosted phone solutions also provide smart “hunt group” services, which route calls intelligently within a group. For example; rather than distributing calls randomly, they can be assigned to the line that was active least recently, dividing labour more efficiently. There are plenty of features in VoIP systems designed to improve productivity, such as easy call playback, voicemail to email, and call waiting, which all help increase efficiency and boost your productivity.

Scalability

Expanding traditional phone lines can be time consuming and expensive. With VoIP there are no hardware or phonelines to install so you can increase your telephony in a matter of minutes. This enables you to react quickly to the fluctuating needs of your business so you can work as efficiently as possible.

Cost savings

Hosted IP telephone systems eliminate hardware or ongoing maintenance costs. There are no set-up costs and the system is paid for on a licence per user basis.  Included in the monthly fee will be dedicated technical support, handsets and free calls to landlines and mobiles in the UK.

Security and recovery

If a traditional phone line goes down it can take hours or even days to fix. A hosted VoIP system is held in the cloud by servers that are look after by a team of specialists who ensure maximum reliability and security. Most hosting providers will have a mirrored second server in a separate location, so that should one data centre go down they are able to re-route your calls through other data centres. In this way your telephone systems can be kept working with no disruption to your business.

Phone features that boost business

VoIP systems provide a myriad of phone features that help your business work more efficiently including:

  • Get voicemails to your email inbox where you can listen, sort and respond to them quickly.
  • Record and monitor calls through an intuitive portal a dashboard with call statistics and playback options only a click away.
  • Conference cals for as many people as you need are simple to set up and manage.
  • Caller ID, call waiting, call blocking and easy transfer make call management a breeze.
  • Take your extension with you. Extension mobility can route calls to your smartphone – or another device.
  • Stay connected anywhere through 1-2-1 messages and group chats and screen sharing – wherever you are.
  • See who’s online, on the phone and available to ease communication whether you’re together or not

Hosted VoIP telephony enables companies of all sizes to save money and be more competitive. Our monthly packages range from £10 to £15 and offer many features to help your business work more efficently.  Contact us for more information 01603 451810| hello@adept-it-solutions.co.uk.

Benefits of switching your business telecoms to VoIP

A large number of businesses are switching over to VoIP (voice-over-internet-protocol), a cloud based phone system that provides a secure and professional telephone service at a fraction of the cost of traditional services.

VoIP offers a wide range of telephone capabilities and is suitable for every size of business from start-ups to enterprise level companies. Being cloud based all calls are made and received over the Internet, all you need is a good internet connection and there is no need for a telephone line.  VoIP systems enable all calls to be easily transferred to colleagues, regardless of their location.  It allows remote workers to be a fully integrated member of staff, ensuring that your organisation can function in a unified and professional fashion.  It offers a wide range of telephony capabilities that can be tailored to meet the changing needs of your business.  It is easy to use and managed via a web portal where technical support is always close at hand if you require assistance.

What are the benefits of VoiP?

Scaleable
You can scale your service up or down in minutes so you can easily meet the changing demands of your business.

Professional 
VoIP is affordable, even to small businesses, and offers dozens of features that are necessary to run your business smoothly. Features include corporate greetings, conference calls, hold music, ring groups, call forwarding and voicemail solutions that will enable you to professionally handle all inbound calls.

Cost effective
It offers corporate level telephony at a fraction of the cost of traditional phone services. You can add users and handsets without the cost of installing extra telephone lines. 

Flexibility
Calls can easily be transferred across all offices even for those working remotely.

Easy to use
You don’t need to be a tech wizard to manage your VoIP system. Help and support is available via an easy to use online portal, or a quick phone call away should you need it. A quality VoIP provider will pre-configure your handsets so that all you have to do is plug them in and you are ready to go.

Futureproof
BT will be switching off ISDN network in 2025 so VoIP offers a long term solution. All you need for VoIP is internet connectivity and a VoIP handset.

What are the disadvantages of VoIP?

Performance reliant on a good internet connection
Without an internet connection you cannot have a VoIP service, and the quality of the internet connection can affect the performance of your VoIP service.  With our VoIP service, if you have seven or more phones, you will receive a dedicated broadband connection to maximise the quality of service. 

Voice latency
VoIP latency is a delay in the time with voice communications between two VoIP phones, this is only a problem if you don’t have a good internet connection.

Which provider?

When you are deciding which provider to use do a side-by-side comparison of the prices, plans and features that each company offers so that you can choose the plan that best meets the needs of your business and budget.  Confirm what features are available through your VoIP provider and note that many popular features often come free through a VoIP plan.

VoIP is now able to offer the same quality of service as traditional PSTN phone services but may not be the ideal solution for everyone. Every business owner should carefully consider the various types of phone services available before making their choice. There are some compelling reasons that are encouraging businesses to switch over to Business VoIP services including lower costs, a better set of business level features and mobility options for remote sites and employees. VoIP also offers easy scalability to accommodate future business growth.

As a professional IT provider we want to be able to offer our clients the best technological solutions at affordable prices, so that they can run their businesses effectively. Our VOIP solutions are reliable, professional and easy to use, if you want to find out how they could benefit your business please get in touch.